From Manual Communication to AI-Driven Workflows

Compliance doesn’t just happen inside systems - it happens through communication.

From onboarding and Enhanced Due Diligence (EDD) to ongoing monitoring and investigations, compliance teams constantly need to request, verify, and update information from customers. But in most organizations, this process is fragmented across teams and tools.

Just as importantly, compliance teams are often dependent on customer support to execute these interactions. This creates constant back-and-forth: Did support send the request?
Did the customer respond?

This lack of visibility slows down investigations and creates operational friction between teams.

Today, these interactions are largely manual and disconnected. Requests are sent, tracked, and fulfilled across a patchwork of tools, making it difficult to maintain a clear, reliable process.

• RFIs sent over email

• Follow-ups tracked in spreadsheets

• Documents scattered across systems

• Responses disconnected from alerts, cases, and customer profiles

And critically, none of this is intelligent. There is no system understanding what information is missing, when to request it, how to structure it, or how it impacts risk.

Corsa’s Customer Interactions module changes this. By combining structured communication with AI, teams can automate how information is requested, collected, and incorporated into compliance workflows - turning communication into an intelligent, operational system.

From Communication to Operational Workflow

Corsa’s Customer Interactions module brings all customer communication into the core of compliance operations.

Instead of managing RFIs across disconnected tools and teams, communication becomes a native part of the workflow. Teams can send requests, capture responses, and track progress without leaving the platform.

With Customer Interactions, teams can:

• Send structured forms and messages directly from Corsa

• Trigger requests automatically through workflows

• Capture responses in the correct operational context

• Track all interactions as part of a complete customer record

Every interaction becomes part of the system of record, not an external process.

Structured Data, Not Just Messages

Customer Interactions supports both structured and flexible communication, ensuring that the information collected is immediately usable.

Teams can build reusable templates for common processes like onboarding, EDD, and periodic reviews. Requests can be dynamically generated using existing customer and transaction data, reducing manual input and improving consistency.

Responses are collected in multiple formats including text, selections, documents, and attestations, and can be mapped directly into customer profiles where relevant.

The result is not just better communication, but better data.

AI-Powered Customer Interactions

Customer Interactions is powered by AI across the full lifecycle of communication, transforming how teams manage information requests.

Instead of manually deciding when and how to reach out, the system continuously analyzes context and guides the process. AI can:

• Identify missing or inconsistent information and trigger RFIs automatically

• Generate contextual messages using customer, transaction, and risk data

• Recommend what information should be collected based on the scenario

• Summarize responses and highlight key risk signals

• Compare declared vs. collected information to surface discrepancies

Teams move from reactive communication to an intelligent system that continuously adapts and improves.

Embedded Across the Entire Lifecycle

Customer Interactions is embedded across the entire Corsa platform, making it accessible wherever work is happening.

Teams can initiate communication directly from customer profiles, alerts, or investigations, or trigger it automatically through workflows. Responses are automatically linked to the relevant context and stored alongside supporting documentation.

This creates full traceability and eliminates the need to reconstruct communication during audits or investigations.

Automated, Consistent, and Scalable

With Customer Interactions, teams move from manual outreach to scalable, standardized workflows.

RFIs can be triggered based on alert conditions, reminders can be sent automatically, and submission status is tracked in real time. Templates ensure consistency across teams, while structured workflows ensure complete data collection.

The result is reduced manual effort, improved consistency, and greater operational coverage.

Flexible Delivery, Built for Real Operations

Corsa supports multiple ways to reach customers, allowing teams to work within their existing operational setup.

• Direct email from Corsa

• Integration with customer support tools

• Shareable form links

• Future support for additional channels like Slack

Teams can choose the delivery method that fits their workflows - without needing to change how they operate.

Full Auditability by Design

Every interaction is fully tracked and auditable within the system.

Teams have a complete record of what was requested, when it was sent, how the customer responded, and how that information was used in decisioning. This eliminates the need to piece together communication across systems and ensures readiness for audits at any time.

Making Customer Data Truly Operational

Customer Interactions completes a critical part of the compliance stack by connecting communication directly to operations.

It brings together customer data, transaction and risk signals, investigations, workflows, and now customer communication into a single unified system.

Because compliance isn’t just about analyzing data - it’s about collecting the right information, at the right time, and turning it into decisions.